Services contracts are how you get your business off the ground with customers. Whether your business is B2C (business-to-consumer) or B2B (business-to-business), it is important to define the relationships between you and your customer. For instance, if your business provides customers with a service, you will want agreements in place to limit your liability for the service, provide for indemnification between parties, and limit warranties for the provision of your service. If you are engaged in selling products to customers, you will want similar provisions in documents for the sale of those goods. Even if you plan to sell your services through the internet, you will need terms of service and privacy policies in place to inform your customers of their rights and responsibilities while using your products or services.
Contracting is an art-form and may require back-and-forth negotiations between the parties. B2C business may not worry about this as much since they typically operate under a "take-it-or-leave-it" approach. In these types of businesses, your customers can either agree to all of the terms or buy products/services from another business if the terms of sale aren't agreeable to them.
For B2B clients, there may be more bargaining and negotiating between the parties. For example, if you are in the business of developing software for companies, a software-as-a-service agreement may be needed. These agreements are negotiated thoroughly between the parties to the agreement (your business and your customer), and will sometimes rack up pretty substantial legal fees due to the negotiations involved.
The Taormina Firm would love to learn more about your business and how we can help you grow and prosper. We cater each of our service contracts specifically to your business's needs and help throughout the negotiation process. Please contact us if we can be of help to you.
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